Amicable Dispute Resolution through Mediation

By initiating mediation, we assist all parties to the international transaction. Mediation helps identifying the true causes of the conflict and concernment of each party. In the course of mediation, parties to a conflict, with the assistance of a professional mediator, form an efficient and mutually beneficial way to settle the dispute.

Mediation as one of the procedures for alternative dispute resolution (ADR) is considered in the developed countries to be one of the most efficient ways of finding solution to a dispute. Our specialists applied mediation in disputes concerning the quality of products delivered, payment terms and debt restructuring.

Mediation procedure is based on the principles of voluntariness, equality of the parties, impartiality and neutrality of a professional facilitator (mediator), as well as privacy.

Undoubtful advantages of mediation are as follows:

• saving time and money for the parties to a dispute;
• privacy, as opposed to the public judicial proceedings;
• the most advantageous solution for the parties to a dispute; status of the winner and loser is excluded;
• high probability of resolution observance; the parties are committed to jointly fulfill the resolution;
• maintainance of business relationships, which often is more important and beneficial in comparison to the once gained lawsuit;
• informality and flexibility.

IBcontacts company offers the following services to the parties to a dispute:

• arranging and conducting the mediation process;
• involving the parties into mediation at the request of the initiator;
• support during the implementation of the resolution agreed upon by the parties;
• participation in the negotiations as a neutral party – a moderator (facilitation of negotiations).

Representation in Courts

Proceeding from the interests of customers and taking into account the duration and cost of litigation, IBcontacts company considers it to be an extreme measure of influence on the adversary. This is confirmed by the negative statistics of judicial resolutions fulfillment in Ukraine. However, filing a lawsuit in certain circumstances is the best way out of the situation.

Legal representation is a comprehensive service, in the scope of which IBcontacts company offers:

• to settle dispute by means of pre-trial negotiations, mediation and other methods of alternative dispute resolution;
• to estimate the prospects of the litigation;
• to prepare the necessary documents;
• to participate in court sessions;
• to obtain the necessary information;
• to implement the judicial decision.